HR Specialist (JS-JK)

Summary

Jaycon Systems is seeking a detail-oriented and proactive Human Resources Specialist to support our growing international operations. This role will work closely with our HR Manager, Fernanda, and provide day-to-day HR support for employees and managers across the organisation.

The ideal candidate is bilingual in English and Chinese, highly organised, comfortable working remotely, and capable of collaborating with team members across multiple time zones.

Duties & Responsibilities

The Human Resources Specialist will work closely with the HR Manager and provide support in the following areas, including but not limited to:

1. Recruitment & Onboarding
2. Support the full recruitment process, including job postings, candidate sourcing, resume screening, interview scheduling, background checks, and offer letter preparation.
3. Coordinate onboarding activities and ensure a positive new hire experience.
4. Maintain onboarding documentation and employee records.
5. Employee Relations & HR Support
6. Respond to employee inquiries regarding company policies, procedures, benefits, and HR-related matters.
7. Assist management in resolving employee relations issues professionally and confidentially.
8. Support employee engagement and internal communication initiatives.
9. HR Administration & Record Management
10. Maintain accurate employee records and HR documentation.
11. Manage HR data and reports using HRIS and other company systems.
12. Support employee status changes, personnel records, and general HR administration.
13. Benefits & Compliance
14. Assist with employee benefits administration, including enrollments, changes, and terminations.
15. Help ensure compliance with applicable labor laws, company policies, and HR procedures.
16. Maintain confidentiality of sensitive employee information.
17. Performance Management & Training
18. Support performance review processes and employee development programs.
19. Coordinate employee training activities and maintain training records.
20. Assist managers in tracking employee performance and development goals.
21. Quality Management System (QMS) Support
22. Support HR-related activities within the company’s ISO 9001:2015 Quality Management System.
23. Maintain HR records and training documentation required by the QMS.
24. Participate in internal audits and continuous improvement initiatives as assigned.
25. Promote quality awareness and compliance within HR processes.
26. Special Projects
27. Participate in HR projects, policy updates, process improvements, and other initiatives as assigned.
28. Provide administrative and operational support to the HR Manager and leadership team.

Necessary Skills & Knowledge

1. Experience supporting international or U.S.-based organisations.
2. Knowledge of HRIS systems and employee record management.
3. Familiarity with ISO 9001:2015 or Quality Management Systems.
4. SHRM-CP, SHRM-SCP, or equivalent HR certification.

Requirements

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. 2+ years of Human Resources experience.
3. Must be fluent in both English and Chinese (written and verbal).
4. Strong communication, organisational, and problem-solving skills.
5. Experience using Microsoft Office, Google Workspace, and HR systems.
6. Have basic knowledge of U.S. labour law and regulations

Working Environment

1. This is a full-time position in a fast-paced and dynamic environment.
2. The HR Specialist will work closely with other members of the HR team and interact with employees across the organization.
3. The HR Specialist will work 4 hours overlapped with EST, and 4 hours in Beijing Time.

Job Relationships

Reports to: HR Manager

Works closely with: All departments

Performance Metrics

1. Employee satisfaction
2. Compliance adherence
3. HRIS data accuracy